FoundryCXWe take the “messy” out of CX.
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For enterprises running — or rescuing — CX

The messy middle is where CX programs die. I deliver it.

The deal took years. Everything after the signature — scope, handoffs, integrations, cutover — is where it goes sideways. I’ve spent a career in that exact gap: Fortune-scale migrations, 17,000+ agents, the high-risk glue nobody else wants to touch. You’re not buying a bench of juniors. You’re buying the operator who owns the outcome — backed by a bench that’s earned it.

Book a session → See the work Download the one-pager ↓
17,000+Agents deployed
19Countries
$13MPrograms delivered
BoringOn purpose
/ 01 — What we do

We work where sales stops and delivery begins.

30–60 day engagement

PS Ops Intensive

Sharpen scoping, packaging, delivery, and margin on your services business — fast, and without the theater.

When it's slipping

Delivery Rescue

Parachute into a high-stakes program going sideways — governance, cutover discipline, and the operating model that stops the firefighting.

High-risk glue work

Integrations & Middleware

Advisory on the weird, high-risk glue between CCaaS, CRM, ERP, and legacy platforms — designed around failure modes.

/ 02 — Why it works

High-stakes CX delivery — made boring on purpose.

No fluff.Maximum signal.

These are the engagements where the deal takes years to put together… and everything after the signature is where careers go to die.

Most CX programs fail in the messy middle: scope, handoffs, integrations, and delivery discipline. We work where sales stops and delivery begins — so the business stops firefighting and starts running predictably.

/ 03 — Selected work

NDA-safe snapshots. The results are not redacted.

01Global Media & Entertainment

Multi-Country CCaaS Rollout

17,000 agents · 19 countries · NICE CXone
  • Built rollout governance + regional execution model
  • Standardized ops + delivery patterns across countries
  • Kept a high-visibility deployment boring — the goal
02Digital Software Co.

Enterprise Contact Center Transformation

24-month program · 10 integrations · $13M
  • Orchestrated multi-system integration delivery at scale
  • Tuned packaging + scope controls to protect margin
  • Turned program chaos into a predictable engine
03Global Sports Media

NICE → Genesys Migration

2,300 core agents · ~5,000 on event days
  • Designed migration path + cutover runbooks for peak events
  • Navigated vendor politics without derailing delivery
  • Delivered a safer, cleaner post-close operating model
04National Home Services

Genesys Migration + SAP Integration

~3,200 agents · deep SAP / legacy backend
  • Built a high-risk integration approach around failure modes
  • Tightened the delivery motion so ops didn't drown post-launch
  • Stabilized the glue work that actually makes CX work
05Major Student Loan Servicer

NICE + Custom Middleware Layer

~3,700 agents · security-heavy environment
  • Built middleware/admin console to unify CX operations
  • Simplified workflows beyond vendor-native tooling
  • Reduced reliance on specialists; grew ops autonomy
06Channel / Partner Delivery

"White-Labeled PS Engine"

CCaaS + UC ecosystems · partner delivery at scale
  • Designed partner-ready PS packaging + delivery model
  • Defined guardrails: scope, margin, handoffs, escalation
  • Made the post-close experience consistent across partners

Detailed customer information is redacted by design — but the results are not.

The operator
Adam Raymond — Founder, FoundryCX Advisors

You're not buying a bench of juniors. You're buying me — and a bench that's earned it.

I've spent a career in the messy middle — the part after the deal closes, where scope, handoffs, and integrations decide whether a program lives or dies. FoundryCX is one accountable operator with the scars to prove it, standing on a vetted, certified delivery team — never a room of juniors learning on your program.

$10M+
Services org scaled to acquisition
17k+ agents · 19 countries
Fortune 10 CX migration
An industry first
Certified Implementation Partner Program
A decade+
In channel PS & delivery
Adam Raymond · Founder, FoundryCX Advisors
/ 04 — Start here

Have a messy CX issue?

Tell us what you're building — or what's on fire. If it's a fit, we'll reach out to schedule a 30-minute strategy session.

30 minutes. We'll map the mess and see if it's doable. No fluff. Maximum signal. Straight from the person who's run the programs.