Boutique CX Design & Channel Advisory

Turn messy CX deals into boringly reliable delivery.

FoundryCX helps vendors, master agents, and integrators fix the hardest part of the business: everything that happens after the deal closes. We tune PS packaging, margins, delivery models, and integrations so your teams stop firefighting and start running a predictable engine.

17,000+Agents deployed
19Countries
$13MPrograms delivered
5→40+PS org built to exit
/ 01 — What we do

We work where sales stops and delivery begins.

30–60 day engagement

PS Ops Intensive

Sharpen scoping, packaging, delivery, and margin on your services business — fast, and without the theater.

Built to scale

Vendor & Channel Plays

Design white-labeled PS, partner delivery models, and "as-a-service" engines that don't implode at scale.

High-risk glue work

Integrations & Middleware

Advisory on the weird, high-risk glue between CCaaS, CRM, ERP, and legacy platforms — designed around failure modes.

/ 02 — Why it works

High-stakes CX delivery — made boring on purpose.

No fluff.Maximum signal.

These are the engagements where the deal takes years to put together… and everything after the signature is where careers go to die.

Most CX programs fail in the messy middle: scope, handoffs, integrations, and delivery discipline. We work where sales stops and delivery begins — so the business stops firefighting and starts running predictably.

/ 03 — Selected work

NDA-safe snapshots. The results are not redacted.

01Global Media & Entertainment

Multi-Country CCaaS Rollout

17,000 agents · 19 countries · NICE CXone
  • Built rollout governance + regional execution model
  • Standardized ops + delivery patterns across countries
  • Kept a high-visibility deployment boring — the goal
02Digital Software Co.

Enterprise Contact Center Transformation

24-month program · 10 integrations · $13M
  • Orchestrated multi-system integration delivery at scale
  • Tuned packaging + scope controls to protect margin
  • Turned program chaos into a predictable engine
03Global Sports Media

NICE → Genesys Migration

2,300 core agents · ~5,000 on event days
  • Designed migration path + cutover runbooks for peak events
  • Navigated vendor politics without derailing delivery
  • Delivered a safer, cleaner post-close operating model
04National Home Services

Genesys Migration + SAP Integration

~3,200 agents · deep SAP / legacy backend
  • Built a high-risk integration approach around failure modes
  • Tightened the delivery motion so ops didn't drown post-launch
  • Stabilized the glue work that actually makes CX work
05Major Student Loan Servicer

NICE + Custom Middleware Layer

~3,700 agents · security-heavy environment
  • Built middleware/admin console to unify CX operations
  • Simplified workflows beyond vendor-native tooling
  • Reduced reliance on specialists; grew ops autonomy
06Channel / Partner Delivery

"White-Labeled PS Engine"

CCaaS + UC ecosystems · partner delivery at scale
  • Designed partner-ready PS packaging + delivery model
  • Defined guardrails: scope, margin, handoffs, escalation
  • Made the post-close experience consistent across partners

Detailed customer information is redacted by design — but the results are not.

/ 04 — Start here

Have a messy CX issue?

Tell us what you're building — or what's on fire. If it's a fit, we'll reach out to schedule a 30-minute strategy session.

30 minutes. We'll map the mess and see if it's doable. No fluff. Maximum signal. Straight from the person who's run the programs.